Customer Service

The skinfit® clothing system has been designed for multisport use all year round. This is key to the long-term use of skinfit® functional clothing. Although our products stand out thanks to their exceptional quality, even our garments aren’t immune to signs of use over the years. Laundry cycles, long training sessions, competitions, treks to the summit and everyday use in wind and rain will put your skinfit® functional garment through a lot. And material or finishing faults cannot be completely prevented despite our strict quality control. We don’t have any influence on this. That’s why we offer a repairs service to all our customers.

Repairs Service

Defects, material or finishing faults

We cover any defects or faults in materials and finishing for skinfit® products within the first two years of your purchase. Once the statutory guarantee period is over, costs for repairing defects may vary. Our customer service team will be able to provide you with an estimate via email or telephone.

 

 

Material defects due to outside influences

We do not cover defects in skinfit® products caused by outside influences, such as a fall. Costs may vary depending on the damage. Our customer service team will be able to provide you with an estimate via email or telephone.

 

 

Replacement parts

If you want to repair your skinfit® product yourself, we’d be happy to send you replacement parts on request.

Please contact our customer service team on kundenservice@skinfit.eu or +43 5523 52425 (Mon-Fri, 8:00 - 12:00 and 13:00 - 17:00) for more information on our range of replacement part.

Our repairs services

  • Repairing broken zips
  • Repairing split seams
  • Improving faulty prints
  • Repairing holes and damage from falls (not covered by us)
  • Sending replacement parts

skinfit® products excluded from the repairs service

Due to their design, only part of our repairs service can be offered for certain skinfit® products. And there are some products that are completely unsuitable for our repairs service.

Please contact our customer service team on kundenservice@skinfit.eu or +43 5523 52425 (Mon-Fri, 8:00 - 12:00 and 13:00 - 17:00) for more information.

How can I send a skinfit® product to be repaired?

1. Fill out the service form available here.
2. Please wash your skinfit® product in accordance with our care instructions and make sure it’s completely dry before putting it in the box.
3. Address your parcel to the following address:

Skinfit International GmbH
Hinterfeld 1
6842 Koblach
Austria

Please note that we do not cover shipping costs or insurance against loss or damage during transit. Therefore, we recommend sending your parcel with a service that provides tracking, insurance and proof of receipt.

Your skinfit® product will be repaired within 10 working days of receipt. skinfit® products that are older than two years and those damaged by outside influences (e.g. a fall) may incur repair charges. Our customer service team will be able to provide you with an estimate in advance via email or telephone.

We reserve the right to refuse service if a product is beyond repair.

If you have any other questions about our repairs service, please contact your Skinfit partner or our customer service team on kundenservice@skinfit.eu or +43 5523 52425 (Mon-Fri 8:00 - 12:00 and 13:00 - 17:00).

 

 

Alterations Service

Our alterations services

The right sleeve and trouser length is essential to guarantee maximum comfort in your skinfit® product.

Our alterations services

  • Shortening sleeves and trouser legs
  • Lengthening sleeves and trouser legs

Some trousers and jackets cannot be taken up or let down due to the cut. Please contact our customer service team on kundenservice@skinfit.eu or +43 5523 52425 (Mon-Fri, 8:00 - 12:00 and 13:00 - 17:00) for more information.

Our alterations service is not currently offered in our online shop. If you have any other questions about our alterations service, please contact your Skinfit partner or our customer service team on kundenservice@skinfit.eu or +43 5523 52425 (Mon-Fri 8:00 - 12:00 and 13:00 - 17:00).