COVID-19 is currently impacting our lives around the globe. The situation is posing some unparalleled challenges to us. As a company, we are aware of our responsibility to our employees, customers, partners and to our society as a whole. We want to play our part in making sure we minimise the negative impact for everyone.
Therefore, all Skinfit retail stores will be closed in accordance with local regulations. In addition, the vast majority of our employees have been working from home since last week or are on paid leave. At headquarters in Koblach (Austria) we are merely keeping up the most essential and minimal business functions. We will try to minimise the negative impact for our customers. However, the well-being of everyone comes first. Therefore, we apologise if you are experiencing some delays in our services.
We have decided to cease all direct active sales initiatives because we need people to focus on their health and the well-being of others. Our customer service team as well as your local partners are available by Email (skinfitskinfit.eu) or by phone to answer any questions you might have. The shop closures also affect our self-employed franchise owners. They are most definitely happy to assist you with any orders or questions you might have. At the moment, online shop orders and direct orders are still being processed and shipped normally.
Over the next days and weeks we will continue to communicate actively with you. We are aware that finding the right tone during these tough times can be a challenge. However, we also believe that it is a good thing to read something positive among all the negative news. Therefore, we will aim to provide some food for thought, interesting information, and other relevant content on our website, social media channels, and our newsletter. Our new spring-summer'20 collection will be available as initially scheduled starting Thursday March 19, 2020. We hope you enjoy browsing our online catalogue and our website.
This being said, the protection of ourselves and the people around us has priority now. We all love the great outdoors and of course it can be hard for athletes to not be able to be as active as we normally are. But sometimes the greater good has to be placed ahead of our personal goals and self interest. Stay home, take care of yourself and your loved ones. Extend a helping hand to the people in need in your community. Stay healthy either indoor or outdoor when appropriate. The wheels will certainly turn over a bit more slowly over the next few days and weeks, but that might be not all that bad after all. Take care and stay skinfit®.