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What can we do for you?
Ask our experts and get your individually perfectly fitted outfit!
Britta Berger
Trailrunning
[email protected]
Ralph Staudach
Mountain Bike & Running
[email protected]
Kathrin Gesell
Triathlon, Road Bike & XC Skiing
[email protected]
Benjamin Pließnig
Mountaineering & Ski touring
[email protected]
FAQ
You can place your order in our online shop, by email at [email protected] or by phone at +43 5523 52425 (Monday - Friday 8am-12pm and 1pm-5pm).
No.
No.
Yes, all advertised prices include VAT.
It is not possible to place an order in our online shop without a credit card or PayPal account. Instead, you can order by calling our customer service on +43 5523 52425 (Monday - Friday from 8am-12pm and 1pm-5pm) or by sending an email to [email protected]. You can also contact your Skinfit Shop partner.
As long as the desired product has not yet been dispatched, you can contact us by e-mail at [email protected] or by telephone at +43 5523 52425.
Yes, as long as your order has not yet been shipped.
According to the GTC, a right of withdrawal applies 14 days after receipt of the goods.
After your order has been shipped, you will receive a shipping confirmation email with a tracking number. Check your spam folder if necessary.
No.
Please understand that prices are subject to change. If there is an increase or decrease in the price between your order and the delivery of your order, the price on the date of purchase will still apply. We cannot grant a subsequent refund of the difference.
This can be due to various reasons. Please contact our customer service by email at [email protected] or by phone (Monday - Friday 8am-12pm and 1pm-5pm) on +43 5523 52425.
Sold-out products are not displayed in our online shop. You can request the desired product by e-mail at [email protected] or by telephone (Monday - Friday 8-12 and 13-17) at +43 5523 52425.
For information on the product you are interested in, please contact our customer service by e-mail at [email protected] or by phone (Monday - Friday 8-12 and 13-17) at +43 5523 52425.
Yes, you have the option of entering different addresses when placing your order. You can store these in your user account.
Log in to your user account and select "My addresses". Click on "Edit address" to change your main address. This is the same as your delivery and billing address. You can change it at any time. Future orders, invoices and catalogues will then be sent to the updated main address. You can also create an alternative delivery address. Click on "+ New address". If you have already created an alternative delivery address, you can update and adapt it under "Edit address".
Yes, you have the following delivery options:
- Your Skinfit voucher will be sent to you immediately by email. Check your spam folder if necessary.
- Your Skinfit voucher will be sent to you by post.
In our shopping cart, below the total amount, there is a field where you can enter the voucher code. Do not use spaces and pay attention to upper and lower case.
Take a look at our size chart to find the right size for you. If you're still unsure, contact our customer service team at [email protected] or by phone (Monday - Friday 8am-12pm - 1pm-5pm) on +43 5523 52425.
Your order will be delivered to the address you specified in the online shop within Austria. Please enter your main residence as the billing address.
- Shipping and packaging costs Austria:
- Delivery to branch: free of charge
- Standard €7
- EMS €12
- Abroad: on request
- shipping and packaging costs are waived for orders over €120 (only valid for domestic and standard shipping)
- Right of return / revocation / exchange within 14 days after receipt of the goods according to the General Terms and Conditions of Business.
- Returns must be paid for in cash at the post office, Skinfit will not accept goods returned freight collect.
- Orders by post, e-mail, telephone or in the webshop
With our Click and Collect offer, you can have your order delivered to a Skinfit shop of your choice and collect it there free of charge. Simply select your preferred Skinfit shop as your delivery address. Find your local Skinfit shop here.
Delivery of your order may take 2-6 working days.
For various reasons, an order may be split. If this is the case, we will inform you by e-mail. Only the products you have received are listed on the invoice enclosed in the package. If you have any questions, please contact our customer service by e-mail [email protected] or by telephone (Monday - Friday 8-12 and 13-17) on +43 5523 52425.
We offer payment by credit card (Visa and Mastercard) and PayPal.
Products purchased from the online shop can be exchanged up to 14 days after receipt, as long as the products are unused and unwashed and the label has not been removed.
- Complete the return slip.
- Place the unused Skinfit product in the shipping box and attach the return label to it.
- Address the package to the following address:
Skinfit International GmbH
Hinterfeld 1
6842 Koblach I Austria - Frank your return at the post office. Skinfit will not pay for the return postage. Unstamped parcels will not be accepted.
Once we receive your package, we will enter and ship your exchange order. Any difference will be invoiced or refunded within 14 days of receipt of the parcel. If you have any questions, please contact our customer service team by email at [email protected] or by phone at +43 5523 52425.
Products purchased from the online shop can be exchanged up to 14 days after receipt, as long as the products are unused and unwashed and the label has not been removed.
- Find a Skinfit Shop near you.
- Place the unused Skinfit product in the shipping box. The box is for protection and does not need to be taped shut when returning to the Skinfit shop.
- Exchange your product at your Skinfit shop during opening hours.
Products purchased from the online shop can be returned within 14 days of receipt of the goods, provided the products are unused and unwashed and the label has not been removed. The purchase price will be refunded upon receipt of the products.
Products purchased from the online shop can be returned up to 14 days after receipt, as long as the products are unused and unwashed and the label has not been removed. The purchase amount will be refunded within 14 days of receipt of the package. You can return your products or return them to your Skinfit Shop.
- Complete the return slip.
- Place the unused Skinfit product in the shipping box and attach the return label to it.
- Address the package to the following address:
Skinfit International GmbH
Hinterfeld 1
6842 Koblach I Austria - Frank your return at the post office. Skinfit will not pay for the return postage. Unstamped parcels will not be accepted.
If you have any questions, please contact our customer service by email at [email protected] or by phone at +43 5523 52425.
The return shipment must be paid for in cash at the post office and will not be accepted by Skinfit. Goods returned freight collect will not be accepted by Skinfit.
A product without original packaging can be returned within 14 days from the date of issue of the invoice if the label has not been detached. The product must not have been worn or washed. It is your responsibility to return the product in a safe manner. Upon receipt of your return, the product that is not in its original packaging will be checked for signs of use. A return cannot be guaranteed.
Products purchased from the online shop can be returned up to 14 days after receipt, as long as the products are unused and unwashed and the label has not been removed. The purchase amount will be refunded within 14 days of receipt of the package. You can return your products or return them to your Skinfit shop.
- Find a Skinfit Shop near you.
- Place the unused Skinfit product in the shipping box. The box is for protection and does not need to be taped shut when returning to the Skinfit shop.
- Return your product to your Skinfit shop during opening hours.
If you have any questions, please contact our customer service by email at [email protected] or by phone at +43 5523 52425.
Please refer to the repair service for more information.
The statutory 2-year warranty applies to defects in material or workmanship that were not caused by external influences. Excluded is damage caused by a fall or inappropriate care. Skinfit does not warrant products purchased from third parties.
Currently, our alteration service is only available in our Skinfit shops.
Please inform yourself under companies and associations.
You can find an overview of the sizes of our garments in the size table.