Privacy Policy

Skinfit International GmbH - Privacy Policy

This is the privacy policy or the use of the website and the webshop (hereinafter: “website” and “webshop”) www.skinfit.eu/en_en of Skinfit International GmbH, Hinterfeld 1, 6842 Koblach, (hereinafter: “Skinfit”).

Privacy is very important to us. We therefore take the protection of your personal data very seriously. We would like to explain below which data we collect, process and use when and for what purpose. Furthermore, we would like to explain to you what rights you have in this context.

1. Entity responsible for the processing of your personal data
The entity responsible for compliance with the legal provisions on data protection (herein- after: “controller”) is Skinfit International GmbH.

2. Personal data
Personal data is individual details about personal or factual circumstances of a specific or identifiable natural person. This includes information such as your real name, address, phone number and date of birth. Statistical information that cannot be directly or indirectly linked to you - such as the popularity of individual pages of our website or the number of users of a website - is not personal data.

3. Processing and use of personal data in the context of www.skinfit.eu/en_en
By default, when you visit our websites, for the purpose of system security, our web servers temporarily store the connection data of the requesting computer, the websites you visit, the date, time and duration of the visit, your IP address, identification data of the computer used, the browser and operating system type, the website from which you visit us and certain cookies (see below). This data will be deleted or anonymised after the connection has ended.

In order to be able to design the www.skinfit.eu/en_en website according to your wishes and requirements, we, like many other websites, use socalled cookies (see section 7. “Cookies”).

All the information you provide yourself by registering on our website, filling out contact or order forms, etc. such as your name, title, gender, address, telephone number, e-mail address, password, date of birth, type of purchase, shopping cart contents and number of registrations will be processed by us in the context of registration or information requests and orders etc.

The use of some features of www.skinfit.eu/en_en, which are included in the shopping cart, requires the creation of a user account and thus registration by the user, which includes the following required personal information: First and last name, gender (so that we can address you correctly), e-mail address, password and billing and delivery address. The functionality of the www.skinfit.eu/en_en website may be restricted if you refrain from providing the further, voluntary personal data.

Within the framework of contests, competitions and similar promotions, personal data (e-mail address, name, address and, if necessary, other data necessary for the promotion) may also be collected and stored for the purpose of processing. The disclosure of personal data is expressly voluntary. We delete the data immediately, as far as its storage should no longer be necessary.

The legal basis for the processing of your personal data for the purposes stated in sections 4 and 5 is Art. 6 (1) (a), (b) and (f) of the EU General Data Protection Regulation.

4. Purposes of data processing
Skinfit will process and use the personal data only for the fulfilment of contracts concluded with you or insofar as the processing and use is covered by your consent. The submission of a declaration of consent to the use of your data by us is voluntary and revocable at any time with effect for the future. A revocation can for example be submitted by e-mail ([email protected]) or by mail to Skinfit under the address mentioned in section 10.

The information we receive from you helps us to personalise and improve your visits to www.skinfit.eu/en_en by offering recommendations and search improvements. We also use your personal data to communicate with you, to update our records, to keep and maintain your customer account, to display content, and to recommend products or services that may interest you. Likewise, Skinfit processes your data for the purpose of creating usage statistics and, in the event of attacks on our website, for the detection, prevention and investigation of attacks.

5. Data processing and use for advertising and market research purposes
Insofar as you have given your consent to Skinfit for the processing and use of data for the purposes of advertising and market research when registering for www.skinfit.eu/en_en or elsewhere, Skinfit will use your personal data and other information for advertising tailored to your needs and interests and for market research purposes. To the extent of your separate consent, Skinfit will send you newsletters and store information about your profile as follows and use it for advertising and market research purposes:

If you open our e-mails, click on contained links or send a website form after clicking on a link, we log this and save this information to your profile.

If you open our e-mails or click on links, we log this and store which topics are of interest to you. If you recommend information from us by e-mail or in social networks with the help of our Tell-a-Friend functions, we will log this and save it information to your profile regarding which networks the information was recommended in and the use of the recommendation by third parties. Personal data of third parties is not stored without their consent.

If you retrieve images in e-mails or click on links, we log the type of device used and save this in your profile. If you access our website via a link from a message from us, we will integrate information about your website visit into your profile. This also includes the integration of your shopping history into your profile.

If you retrieve images in e-mails or click on links, we determine, via an assignment of your IP address, from where the retrieval takes place and save this in your profile.

The submission of your consent to advertising and market research is voluntary and revocable at any time with effect for the future. A revocation can for example be submitted by e- mail ([email protected]) or by mail to Skinfit under the address mentioned in section 10.

6. Transfer of personal data & use of service providers
A transfer, sale or other transmission of your personal data to third parties does not take place, unless this is necessary for the purpose of contract execution or you have expressly consented.

For the purposes set out in sections 4 and 5, Skinfit will transfer your personal data to the following recipients:

  • Skinfit IT service providers
  • Software providers used by Skinfit
  • Collection agencies possibly commissioned by Skinfit
  • Payment service providers used by Skinfit
  • Marketing companies hired by Skinfit
  • Transport service providers hired by Skinfit

Some of the above recipients are located outside your country or process your personal data there. The level of data protection in other countries does not match the circumstances of your country. However, Skinfit transmits your personal data only to countries for which the EU Commission has determined that they have an adequate level of data protection, or Skinfit takes measures to ensure that all recipients have an adequate level of data protection. For example, we conclude standard contractual clauses (2010/87/EC or 2004/915/EC). These are available on request at [email protected]

Skinfit will use any commissioned service providers, subject to instructions from Skinfit, for the processing of your data, including the sending of e-mails, the maintenance and analysis of databases and services within the framework of www.skinfit.eu/en_en. These service providers will only be able to access your personal data for the time and to the extent necessary for the provision of the services or to the extent to which you have consented to the processing and use of the data. The service providers may not use your personal data for other purposes. In addition, they must meet the same obligations as we do to treat the data in accordance with this privacy policy and the data protection laws of the European Union.

7. Cookies, Google Analytics
“Cookies” are small files stored on your PC that allow us to gather specific information related to you, the user, while you visit one of our websites. Cookies help us to determine the frequency of use and the number of users of our websites and to make our website as comfortable and efficient as possible for you. They do not interfere with the operating system of your computer.

Most of the cookies used are “session cookies”. They will be automatically deleted when you leave our website. Persistent cookies, however, remain on your computer until you manually delete them in your browser. Skinfit uses such persistent cookies to recognise you when you next visit the site.

Skinfit’s website and webshop also use Google Analytics, a web analytics service provided by Google Inc. (Google), which also uses cookies to evaluate the use of the website and the webshop, to compile reports on website activity for website operators, and to provide additional services related to website activity and the internet use. The IP addresses logged by cookies are anonymised and transmitted to a Google server in the US and third parties that process the data for Google.

You can control and block the use of cookies. Under certain circumstances, however, individual functions of our website cannot be used in this case. To block the use of cookies, please refer to the instructions for your browser software.

8. Duration of storage
Skinfit will in principle save your data for a period of 12 months. Longer storage will only be undertaken to the extent necessary to investigate identified attacks on our website.

In any event, when you register on Skinfit’s website, your data will be retained for as long as your account exists and thereafter only for as long as legal obligations so require.

9. Your rights in connection with personal data
On request, Skinfit will be happy to provide you with information on whether and which personal data Skinfit stores and how it will be used. You may also receive the stored data as a copy and request the correction, completion or deletion of your personal data that is incorrect, incomplete or not processed in accordance with the law. In this regard, you can contact Skinfit at the address mentioned in section 10 or contact Skinfit in any other way. In addition, you can use the internet to view the data in your account, which Skinfit has stored about you, and correct it if necessary. You also have the right to restrict the processing of your personal data, to object to the processing in certain circumstances or to revoke the previously granted consent, to require data portability and to know the identity of third parties to whom your personal data is transmitted. It is also possible to request the blocking and deletion of the data stored at Skinfit. If the deletion is contrary to retention requirements under contractual law, tax law or commercial law or other statutory bases, your data may only be blocked instead of deleted. Likewise, it is open to you to lodge a complaint with the responsible authority.

10. Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

You can also find more information on the Hotjar’s support site.

11. Contact and questions about privacy
Questions about privacy with respect to www.skinfit.eu/en_en can be submitted to Skinfit at any time:

Skinfit International GmbH
Hinterfeld 1 | 6842 Koblach | Austria
[email protected]

Data protection officer
Ing. Daniel Frei
[email protected]| +43 5523 52425-0

As of 21.12.2022